At Nurah ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nurah.me and make purchases from us.
1. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name and contact information (email address, phone number, shipping address)
- Payment information (processed securely through our payment providers)
- Account credentials if you create an account
- Order history and preferences
- Communications with our customer service team
- Size and measurement information for bespoke orders
Automatically Collected Information
When you visit our website, we automatically collect:
- Device information (browser type, operating system)
- IP address and general location
- Pages viewed and time spent on our website
- Referring website or source
- Shopping behavior and preferences
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about orders, products, and services
- Personalize your shopping experience
- Send marketing communications (with your consent)
- Improve our website and services
- Detect and prevent fraud
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Companies that help us operate our business (payment processors, shipping carriers, email services)
- Business Partners: Trusted partners for marketing purposes (only with your consent)
- Legal Requirements: When required by law or to protect our rights
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL encryption for all data transmission
- Secure payment processing through PCI-compliant providers
- Regular security assessments
- Limited employee access to personal data
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at privacy@nurah.me
6. Cookies
We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. Essential cookies are required for the website to function properly.
7. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
8. Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our practices, please contact us:
- Email: privacy@nurah.me
- Contact form: nurah.me/contact
Last Updated: January 2026